return and refund policy

Return Policy for Yogi Charm

This website is operated by Yogi Charm. Throughout the site, the terms “we”, “us” and “our” refer to Yogi Charm. Yogi Charm offers this website yogicharm.com. 

At Yogi Charm, we are committed to providing you with high-quality products that enhance your spiritual journey and well-being. We want you to be completely satisfied with your purchase, but we understand that sometimes, circumstances may arise where you may need to return or exchange an item. With our customer-centric approach, we have designed a hassle-free return policy to ensure your peace of mind.

Satisfaction Guarantee: We are confident in the quality and craftsmanship of our products. If for any reason, you are not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. Your satisfaction is our top priority. 

Eligibility for Return or Exchange: To be eligible for a return or exchange, the item must be in its original condition, unworn, and undamaged. It should include all original packaging, tags, and labels. Please note that personalized or customized items may not be eligible for return unless there is a manufacturing defect. 

Return Process: Returning or exchanging an item is simple. Please follow these steps:

1. Contact our customer support team within 30 days of receiving your order to initiate the return or exchange process.
2. Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.
3. Carefully package the item to ensure it is well-protected during transit. 
4. Ship the item back to us using a reliable shipping method with tracking. 
5. Once we receive the returned item, our quality control team will inspect it to ensure it meets our return policy criteria. 
6. Upon successful inspection, we will process your refund or exchange as per your request.

Refund and Exchange Options: For eligible returns, we offer two options:

1. Refund: If you choose a refund, we will credit the original payment method used during the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs.
2. Exchange: If you prefer an exchange, we will assist you in selecting a new item of equal or lesser value. Any price differences will be handled accordingly. Return shipping costs for exchanges will be covered by Yogi Charm. 

Exceptions: Please note that for hygiene reasons, certain items, such as earrings and intimate apparel, may not be eligible for return or exchange unless there is a manufacturing defect. 

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange a replacement or provide a full refund, including any applicable shipping charges. 

Outstanding Customer Support: Our dedicated customer support team is always here to assist you throughout the return or exchange process. If you have any questions or concerns, please reach out to us, and we will be happy to help.

At Yogi Charm, we believe in the power of positive energy, and your satisfaction is our priority. We strive to create a seamless shopping experience and provide products that bring joy and inspiration to your spiritual journey. Shop with confidence, knowing that our return policy is designed to make your experience with us stress-free and enjoyable.

*Please note that this return policy is subject to change. Please refer to our website or contact our customer support team for the most up-to-date information.

Namaste,

The Yogi Charm Team